Zipclip Refund Policy

Last updated: October 16, 2026

Refund eligibility

Except where required by applicable law, all purchases of Zipclip paid plans (Advanced and Pro) are final and non-refundable and non-exchangeable.

Except where required by applicable law, refunds are not provided for unused video quota, unused time, partial periods, or a change of mind. We recommend trying the Free plan first to confirm the edited results meet your needs.

Purchase periods

Each paid plan is a one-time purchase covering one month. Zipclip does not renew automatically or charge you on a recurring basis. To keep using a paid plan after it ends, purchase the next period yourself.

Video quota is valid only for the current period. Unused quota does not roll over and cannot be exchanged for cash. Unless access is otherwise terminated under our terms, you can use paid features until the end of the current period.

Billing and access issues

We may provide a refund for duplicate charges, billing errors, a confirmed technical issue that prevents you from using paid features and that we cannot reasonably resolve, or when applicable consumer protection law requires it.

If a refund is approved, the paid plan and any unused quota for that period may end immediately.

Mandatory consumer rights

This policy does not limit any mandatory consumer rights you have under applicable law. Zipclip is digital content and an online service that is not delivered on a physical medium. Under Article 19 of Taiwan’s Consumer Protection Act and Article 2, Subparagraph 5 of the Guidelines for Reasonable Exceptions to the Right of Rescission in Distance Sales, the service begins after you are informed and consent at checkout, and the 7-day rescission right does not apply.

How to contact us

If you believe you are eligible for a refund, email support@zipclip.net with your account email, order details, and a clear description of the issue. Do not send full card numbers, security codes, passwords, or other sign-in secrets.